Customer Service

Live webinar

Hosted By Valley Heartland CFDC

Tuesday, May 28th · 9am-10:30am

FREE

Speaker: Reggie Waterman, Skills Camp Co

Almost all of us have experienced bad customer service. Perhaps your server forgot about you at a restaurant or your call was passed around from department to department. Not only do we remember bad customer service more often, we share it with more people. Customer service is not just reserved for those with the words in their title. It is how any employee treats your customers before, during, and after a sale. We take an empathy-based approach to external and internal customer service. Whether there is a sale to be made or not, customer service should be an element of everyone’s job. How your company treats people is integral to the experience they walk away with and informs how they think of your brand. But what are the skills needed for good customer service? How can it go from good to great? What are the downfalls? This workshop will address this and more.

LEARNING OUTCOMES

• Learn pro-active ways to show your customers good service
• Understand service-language in relation to your company’s values
• Learn strategies for empathizing with a customer
• Adapt to different customer behavior styles and needs
• Use techniques for dealing with angry or upset customers
• Learn from great examples of customer service in other areas
• Identify the benefits associated with great customer service

BENEFITS

• Increased customer satisfaction
• Higher customer retention
• Positive word-of-mouth marketing
• More engaged and happier employees

Speaker BIO

Reggie Waterman lives by the motto of “constantly keeping you in wonder”. He takes this motto and applies it to every aspect of his life as he firmly believes that you should always look for ways to evolve and create excitement that sparks curiosity. Founder of his own Branding Agency, Published Author, Speaker, Director of Product Marketing at Enable, and Workshop Facilitator, Reggie opens himself up to multiple streams in order to create multiple outcomes for the people he serves. Reggie has made it his mission to help others discover their purpose so that they can have an abundant life that aligns with their hopes and dreams.